Legal

Terms of use

Last updated 11 November 2026.

1. Who these terms are with

These terms are an agreement between you and FENIX PLUS EOOD (ФЕНИКС ПЛЮС ЕООД), 38 Tsanko Tserkovski St., 5000 Veliko Tarnovo, Bulgaria, company number (EIK) 104049558, VAT BG104049558 ("we", "us"), the publisher of Plam. Contact: support@plamapp.com. By using Plam you accept these terms. Our privacy policy explains how we handle your data.

2. The licence

We give you a personal, non-transferable licence to use Plam on Apple devices that you own or control, as allowed by the App Store's Usage Rules. You may not copy, resell, reverse engineer or modify the app, except where the law allows it, or use it to build a competing service.

3. Health and safety

Plam is a training log and planning tool. It is not a medical device and does not give medical advice. Strength training carries a risk of injury. Check with a doctor before starting or changing a training program, especially if you have an injury or a health condition, and stop if something hurts. Weights, progressions and programs the app suggests are general guidance; you decide what to lift. Body-fat ranges are estimates from photos, not measurements.

4. The Coach and photo analysis

• They are produced by an AI model and can be wrong, incomplete or unsuitable for you. Read each suggestion before you accept it.
• The AI never changes your data by itself: a proposed change is applied only when you accept it.
• You may send photos only of yourself, only if you are 18 or older, and only photos you have the right to use. Do not send photos of anyone else, or content that is sexual, violent or unlawful.
• Do not use the Coach to seek a diagnosis, treatment, extreme dieting advice, or anything unrelated to training. It will decline.
• Both features are subject to fair monthly limits that protect the service from abuse. The app shows when a limit is reached.
• You can report an answer from the app (touch and hold it). We review reports.

5. Your account

Logging needs no account. The Coach, photo analysis and backup need one, created with Sign in with Apple. You are responsible for activity under your account. You can delete it at any time in the app (Settings › Account › Delete account).

6. Plam Pro

• Plam Pro is an auto-renewing subscription, monthly or yearly. The yearly plan may start with a free trial for new subscribers. The price, period and any trial are shown in the app before you buy, as provided by the App Store.
• Payment is charged to your Apple Account when you confirm the purchase, or at the end of the free trial. The subscription renews automatically at the same price and period unless you turn off auto-renewal at least 24 hours before the end of the current period.
• Manage or cancel the subscription in your App Store account settings. Cancelling stops the next renewal; Plam Pro stays active until the end of the period you paid for. If you cancel during a free trial, you are not charged.
• Purchases are made with Apple, and refunds are handled by Apple under its terms (reportaproblem.apple.com). This does not affect your rights as a consumer under the law of your country.
• If we change the price, Apple will tell you in advance, and where the law requires, ask for your consent.
• The free plan includes unlimited logging and a small allowance of Coach messages and photo analyses to try them.

7. Your content

What you log, write and photograph is yours. You give us only the rights we need to run the features you use, for example to send a Coach message or a photo to be analysed, or to keep your backup. We do not claim ownership of your content and do not use it to advertise.

8. Changes and availability

We keep improving Plam and may add, change or remove features. We try to keep the service running, but cannot promise it will always be available or free of errors, especially the online features. Logging works without a connection. If we ever stop offering Plam Pro, we will not charge renewals after that.

9. Ending

You can stop using Plam at any time and delete your data and account in the app. We may suspend or end access to the online features if you seriously or repeatedly break these terms, for example by abusing the Coach or sending photos of other people. Where possible we will tell you first.

10. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or your rights as a consumer. Otherwise, we are not liable for losses that were not foreseeable, for injuries resulting from training decisions you make, or for losses caused by events outside our reasonable control.

11. Apple

These terms are between you and us, not Apple. Apple is not responsible for Plam or its content, and has no obligation to provide maintenance or support for it; we do. If Plam fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the extent the law allows, Apple has no other warranty obligation. We, not Apple, are responsible for addressing any claims relating to Plam, including product liability claims, claims that it does not meet legal or regulatory requirements, consumer protection or privacy claims, and claims that it infringes someone's intellectual property. You confirm that you are not located in a country subject to a US government embargo or designated as a "terrorist supporting" country, and are not on any US government list of prohibited or restricted parties. You must also follow any third-party terms that apply when you use Plam, such as your mobile network's. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

12. Law and disputes

These terms are governed by the law of Bulgaria. If you are a consumer living in another country, you keep the protection of the mandatory laws of that country, and you may bring a claim in the courts where you live. Please contact us first; most problems are quickly solved by email.

13. Changes to these terms

We may update these terms. We will change the date at the top and, for significant changes, tell you in the app before they apply. If you do not agree, you can stop using Plam and cancel your subscription.